Popmenu Status

Issues with SMSs delivery

Update - A fix has been identified, is rolling out slowly and we are monitoring the results.

As of today, we've identified a solution for the issue. While we are getting all numbers re-verified, SMS messages for waitlist updates, order confirmations, or helpful SMS messages from AI Answering are beginning to flow intermittently. While this fix is rolling out, you may see messages coming from different numbers until things are fully resolved.
Marketing SMS messages will be a fast follow once other messages are restored.

Thank you for your patience!
Apr 17, 2024 - 11:25 EDT

Monitoring - All customers were affected by a problem preventing us from sending any SMS marketing messages on their behalf. Additionally, on Friday and Saturday, 4/12 and 4/13, many of our customers were unable to send other SMS messages for waitlist updates, order confirmations, or helpful SMS messages from AI Answering.

We are researching a fix for this issue.

Thank you for your patience!
Apr 15, 2024 - 11:00 EDT

Investigating - Our team is investigating an issue impacting some clients. We are working as quickly as possible to resolve it. We greatly apologize for the inconvenience!
Apr 12, 2024 - 18:06 EDT

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

Unresolved incident: Issues with SMSs delivery.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

Latency for email sending

Resolved - This incident has been resolved.
Apr 9, 20:04 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 18:54 EDT

Investigating - We are currently investigating an issue with a latency in emails sending
Apr 9, 18:54 EDT

Apr 8, 2024

AI Answering - SMSs not being delivered

Resolved - This incident has been resolved.
Apr 8, 10:31 EDT

Investigating - We are currently investigating an issue with AI Answering SMSs not being delivered.
Apr 8, 09:23 EDT

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

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